Recover PayPal Account without Email or Phone Number

Last Updated on April 11, 2023 by Jerome Donovan

It seems you face difficulty accessing your PayPal account due to an inactive phone number or email address associated with it. The sporadic email or phone number verification during login serves as a security measure against fraudulent activities, and it’s usually helpful. However, it can be frustrating when you’re the legitimate owner and facing unforeseen circumstances. Thankfully, there’s a solution, but it may require some luck and perseverance. So, let’s dive into the process to help you recover PayPal account without email or phone number.


recover PayPal account without email or phone number

Recover PayPal account without email

If you can’t recall the email address associated with your PayPal account, simply knowing your password won’t be of much use. However, you can still retrieve your account by following these steps to recover it without email address:

  1. Navigate to the login page specified earlier and select the option “Having trouble signing in?”.
  2. In case the option is not visible, install the PayPal app for iOS or Android and tap “Forgot?” on the login page.
  3. Click or tap on “Forgot your email?” and provide up to three email addresses that you think might have been linked to your PayPal account.
  4. If one of the provided email addresses is correct, PayPal will highlight it. Click or tap “Continue”.
  5. Type your previous password or preferably update it by using the method mentioned in number 2.

Recover PayPal account without phone number

Assuming that you are in the best possible situation, where you know your account email and password, and can demonstrate your identity and account ownership, here are some steps to recover your PayPal account without a phone number:

  1. Access your account from a different web browser.
  2. Log in to another account that can pass phone verification, sign out, and then attempt to sign in to your PayPal account again. Try this multiple times, until you get lucky and log in without phone number verification.
  3. Try accessing your account from a different device, ideally one that you’ve previously used to sign in before.
  4. Install the PayPal mobile application for either Android or iOS and attempt to log in using a network you’ve previously used to sign in with.
  5. Get in touch with PayPal’s customer service, and make sure to gather proof of your identity beforehand. This may include your credit card number, ID, driver’s license, previous invoices, or transaction details.

Read also: be careful giving out your PayPal links

How to recover PayPal account without phone number and password

If you’re aware of your email address but have forgotten your password, no worries since you don’t have to recover PayPal account without email or phone number. You can restore your PayPal account by following the guidelines below:

  • Head to the PayPal login page and input your email address.
  • Proceed by clicking the “Next” button.
  • Next, select the “Forgot?” option.
  • You will be presented with various recovery methods; not all of them may be available to you. These include receiving a text message (which may not be feasible), having PayPal call you (also may not be feasible), and receiving an email (a viable option).
  • If you choose the email method, enter the 6-digit code you receive and click “Continue.”

Another option is confirming your card number, which is also viable but may not be available in Europe. If you previously set up security questions, you can answer them, but you may need to enter your card number for additional identity verification.


Alternatively, you can sign in to Google by entering your Google account credentials and clicking “Next.” Another option is to confirm via Facebook Messenger. In this case, you will receive a 6-digit code, which you should enter and then click “Confirm.”

After completing the verification process, enter your new password twice, sign in, and proceed with the method of your choice.

Read also: your PayPal email is enough to get hacked

How to change your PayPal phone number

Even if you’re currently logged in, your session is temporary, and you may face the same issue shortly, perhaps the next time you attempt to log in. Thus, let me guide you through the steps to update the phone number on your PayPal account.

1. Web browser

Here are the steps to follow to recover your PayPal account phone number using a web browser:

  • Open your web browser.
  • Navigate to the “Account Settings” section of your PayPal account.
  • Click on the “Phone” option and then select either the “+” or “Change” button located next to your current phone number.
  • Enter the new phone number and click on “Update Number” to save the changes.

Optional: If you have added a new phone number, you can click on “Remove” next to the old one to delete it.

2. PayPal app

To fully restore your PayPal account on your smartphone app, follow these steps:

  • Open the PayPal app on your smartphone.
  • Tap the gear icon located in the top right corner.
  • Select “Personal Information” and then tap “Phone Numbers.”
  • Tap the “+” button to add a new phone number. Alternatively, you can edit the existing one by selecting it, making the necessary changes, and then tapping “Update.”

Optional: If you want to delete the old phone number, simply select it, scroll down, and then tap “Delete”.

How to reset my PayPal account password without phone number

Users sometimes encounter difficulties while using PayPal. One common issue that users face is “how do I change my PayPal password without phone number”:

  1. You can either visit the PayPal login page or launch the PayPal app to proceed. Once you’re there, select the “problems” tab to log in.
  2. Next, a pop-up will appear asking you to enter the email address associated with your account.
  3. Ensure that you input the correct email address linked to your PayPal account and then enter the captcha letters provided in the designated field to complete the form. Click “continue,” and a verification code will be sent to your email address. Enter the verification code in the specified field to reset your PayPal password without the need for a phone number.
  4. Click “next,” and then enter a new password. Confirm the new password to effect the change.
  5. Don’t forget to hit the refresh button to update the changes.
  6. However, users may encounter various issues while working on this problem, such as having access to their mobile phone number but not their email address.

You can follow this video tutorial:

How do I recover my PayPal account without email?

To recover a PayPal password without email, either you seek assistance from the technical support team or follow these straightforward steps:

  1. Go to the PayPal website and click on the login page to access your PayPal account.
  2. Click on “having trouble signing in” and enter the email address associated with your PayPal account. Click “Next” and select the recovery option.
  3. You can recover your account using either your mobile phone or email address.
  4. If you don’t have access to your email address, choose the mobile phone number option.
  5. Next, select whether you prefer to receive a call or text message for verification.
  6. Depending on your choice, you’ll receive a call or a text message to your mobile phone number.
  7. If you choose text message verification, you’ll receive a six-digit code on your phone.
  8. Enter the code in the space provided.
  9. Finally, you’ll be prompted to enter your card number

To complete the process, create a new password and confirm it. Additionally, you’ll need to answer a security question to ensure your account’s safety and enable you to make claims

If you encounter any issues with the PayPal password reset process, you can seek assistance from the PayPal password reset phone number. The technical support team is highly skilled and experienced in their domain, and they will work to resolve any issues promptly.

Why can’t I login to my PayPal?

If you can’t recover PayPal account without email or phone number, let’s discuss the possible causes in this section.

Non-European PayPal users are likely to experience greater ease in using the platform. The reason for this is the implementation of the Second Payment Services Directive, also known as PSD2, which mandates that European PayPal users must employ two-factor authentication for every payment and frequently log in.

That’s to say that users must provide at least two of the following 3 types of authentication:

  • a trusted device (such as their mobile phone) to receive a one-time-use code (OTC),
  • a unique fingerprint or voiceprint), or
  • knowledge of the password or PIN.

How to contact Paypal if I can’t log in

To contact PayPal customer service, you can use the following methods:

1. Send a text message

Head over to PayPal’s Contact Us page and click on “Send Us a Message.” While you may need to log in for this, you can also opt to send a message as a guest.

During business hours, they usually respond quickly. If you contact them outside business hours, the system stores messages and they will get back to you as soon as they’re available

2. Give them a phone call

The process is the same as the messaging method, except you need to click on “Call Us.” You can select from various phone numbers to call, and typically, one of them is for international users.

3. Contact them on social media

PayPal is available on social media platforms like Twitter (@AskPayPal), Instagram (@askpaypal), and Facebook ( for communication.


It’s possible to recover PayPal account without email or phone number but it can pose a difficulty. However, by correctly following the steps outlined, it is possible to recover your PayPal account without phone number and email address. If you still have uncertainties, please reach out to PayPal customer service through their online contact options.

Additionally, remember that prevention is key. To avoid finding yourself in a similar situation in the future, make sure to regularly update and secure your contact information.

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