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My Cash App Was Hacked What Do I Do?

Last Updated on May 24, 2023 by Jerome Donovan

Help! My Cash App was hacked what do I do? It’s OK to panic but this guide is designed to quickly help you recover your account before the scammer does anything funny. Unfortunately, Cash App is no stranger to hackers but you can always get your account back. If you take the route of messaging customer support, it might take too long to get a response. Every second matters.

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My Cash app was hacked what do I do

My Cash app was hacked what do I do

Take the following steps to quickly recover your account if your Cash App was hacked:

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1. Reset your Cash PIN

Quickly reset your Cash PIN. Note that Cash App and Cash Card PIN are the same, so once updated, the changes reflect for both. Follow the steps below to reset your PIN if your Cash App was hacked:

  • Tap the profile icon on Cash App home screen
  • Select Privacy & Security
  • Tap Change Cash PIN
  • Confirm your new PIN

That’s it, the hacker should be logged out at this point.

2. Set up two-factor authentication immediately on Cash App

When you set up the two-factor authentication, a one-time login code is sent to you every time you access Cash App. If you find an unexpected sign-in code in your email after your Cash App was hacked, you have to tighten the security of the email linked to your Cash App account by resetting your password and setting up two-factor authentication for the account.

Remember to log out if you’re accessing your Cash App on a device other than your own.

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3. Enable Cash App Security Lock feature

Turn on the Security Lock feature to make sure that every Cash App transaction requires your passcode, Touch ID, or Face ID. You can set up text messages or email notifications to stay informed about every Cash transaction via your Cash App’s profile.

4. Protect your Cash Card

If you have Cash App Cash Card linked to your account, you have to protect that too. Do the following to secure your virtual Cash Card:

  • Open Cash Card section
  • Select the card
  • Switch on the Show Cash Card Info toggle.
  • To temporarily deactivate your Cash Card, turn the Enable Cash Card toggle off.

5. Report the fraudulent payment to Cash App

If you have noticed any unauthorized payment (which is often rare), you want to report it to Cash App following the steps below:

  • Tap the profile icon in the top right corner of the screen.
  • Tap Support.
  • Select Report a Payment Issue.
  • Choose the payment in question and follow the provided prompts and select Scam Payment.

However, if the scam is related to a potential scam account rather than a specific payment, you have to report and block the account. Follow these steps:

  • Open Cash App.
  • Tap a Customer Avatar to view their profile or search for a profile by entering a Name, $Cashtag, Phone Number, or Email.
  • Scroll to the bottom of the profile and tap Report or Block.
  • Select the option for scam and follow the subsequent steps.

If necessary, contact Cash Support team through the app or call 1 (800) 969-1940 for further assistance.

6. Contact Cash App support

You can contact Cash App’s support team at 1 (800) 969-1940 or through the app by tapping the profile icon on Cash App home screen » selecting Support and navigating to the issue related to scam.

When you are assigned support, Cash App may require the following to verify your identity:

  • legal name
  • email
  • phone number
  • the last 3-4 digits of a linked bank account or card

 

Prevent future Cash App hack

Having followed the steps above to recover and secure your Cash App account, you need to prevent potential account hacks. Below are simple methods to avoid getting your Cash App hacked again:

1. Only respond to emails from trusted people

Respond only to emails sent by people or institutions you are familiar with and trust. If an email is sent by Cash App, it will originate from @square.com, @squareup.com, or @cash.app. Try pressing the URL in the email if you’re unsure whether it’s from Cash App or not. If the highlighted URL in the email is different from Cash App’s official URL, do not open it.

Cash App will or Square will only include links to webpages on square.com, squareup.com, cash.app, or cash.me. Therefore, if an email includes links to any other sites, it wasn’t from Square—don’t open them.

2. Never share your logins with anyone

Even Cash App Support will never request your login code, PIN, or Social Security Number (SSN), or ask you to perform a payment, make a purchase, install any “remote access” software, or execute a “test” transaction of any sort.

However, within the app, Cash App may ask you to verify your identity using your Social Security Number (SSN).

If just your bank account number can be used against you, imagine how much more damage can be done if a scammer geta your Cash App logins.

3. Never share your SSN

For your security, avoid revealing your SSN or providing it to anyone outside of Cash App. Also, Cash App Support will never request your SSN to provide assistance.

4. Do not click links in unsolicited SMS

You may receive a text message to your mobile number, typically linked to your Cash App, if you shared it with people you don’t know. Remember, even Cash App will not ask for your PIN or password, so if the SMS sender pretends to be from Cash App and is asking for your PIN or password, it’s a scam. Block the number ASAP or don’t click the links or even respond.

Read also: what a scammer can do with just your email address

Resources

  • “Keep your account safe on Cash App.” Cash App
  • “Reset Cash PIN.” Cash App
  • “Avoid Scams and Keep Your Money Safe with Cash App.” Cash App
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